Trade Terms

Placing an Order

Orders will generally be packed and ready for dispatch within 2-4 working days. We don't hold. backorder or indent stock.

Your invoice will be emailed including gst and freight, Please only place your order when you are ready to pay and accept delivery or prior arrangements have been made with us.

We order your shoes from our suppliers and dispatch to you for our office. As we order the shoes especially for you we are unable accept changes to your order or cancellations once they have left the suppliers warehouse (sometimes this is within hours of you placing your order).


We endevour to keep the stock availibity as up to date as possible. However, we represent many suppliers with 1000's of products and stock levels are constantly changing. There will be times (particularly with the fast selling shoes) that your full order will not be available. When that happens we will send you what it available. If that is not acceptable to you please contact us before placing your order.

Shoe Size Variation

Shoe size can vary between styles as a results of being manufactured in different factories, position of strapes, placement of stitching, style and shape of shoe. Sometimes your customers may require a different size other than their usual size or a style may not suit some customers feet. In most cases this is not an issue however, if you have specifc requirements regarding shoes size we offer you the opportunity to visit our showroom, book an instore showing (Brisbane, Gold Coast, Sunshine Coast, Toowoomba only) or order just one pair to ensure you are happy with the size before ordering in quantity. Variation in size between styles is not a fault and shoes can't be returned due to size variation. 

We accept Credit Card ( Visa / MasterCard) and Direct Deposit (this may vary between suppliers)
Payment must be made prior to dispatch of goods.
All goods remain the property of supplier until payment is received in full.

​Delivery of Orders
The goods you ordered will be delivered by Australia Post or Fastway Couriers (this may vary between suppliers}. Charges will be vary depend upon your location along with the size and weight of your parcel.

Faulty Goods
Returns will only be accepted with prior authorization.
Returns of non-faulty merchandise are not accepted.
All claims must be made within 14 days of receipt of goods.
Goods may only be returned by a courier approved by us.

All prices are quoted in Australian Dollars without GST or freight and may change without prior notification.